Service Counter Voice Intake
Capture drop-off context, structure the concern, and keep the advisor in control before anything becomes a repair order.
Built for independent auto repair shops
AI-assisted shop management that keeps people in control.
ShopOps connects service advisors, technicians, customers, vehicles, approvals, photos, invoices, and AI-assisted summaries in one repair-order workflow.
Live workflow preview
Counter Intake to Technician
1Counter draft received
2Advisor reviewed complaint
3Repair order created
4Technician sees structured concern
Structured complaint
- Customer concern
- Car shakes over 55 mph and ABS light came on yesterday.
- When it happens
- While driving at highway speed.
Advisor Workflow Board
Track intake, diagnosis, authorization, approved work, QA, ready-for-pickup, and closed work without losing the story.
Technician Workspace
Give techs the complaint, approved scope, photos, notes, recommendations, and AI-assisted summaries in one place.
Product foundation
One workspace for the full repair-order lifecycle.
ShopOps is moving from working MVP to marketable product by keeping the operational app and public website connected, but clearly separated.
Repair order lifecycle
Customer and vehicle history
Estimates and approvals
Private RO photos
Invoice snapshots and corrections
Customer message drafts
AI-assisted work summaries
Counter intake review inbox
Human-reviewed AI
AI drafts help advisors and technicians move faster, but reviewed shop staff stay responsible for what gets saved or sent.
Built around real workflow
ShopOps follows how independent shops actually work: drop-off, diagnosis, authorization, repair, QA, and pickup.
Independent-shop first
Designed for small and mid-size repair shops that need practical tools without feeling like a dealership system.
Ready to turn real shop workflow into a cleaner operating system?
Start with a focused demo around intake, repair orders, advisor workflow, technician workflow, and human-reviewed AI assistance.